Frequently Asked Questions
Find answers to common questions about our products, ordering, and support
We offer piston (reciprocating), screw, scroll, and centrifugal compressors covering capacities from 1HP to 500HP+, suitable for various refrigeration and air conditioning applications including cold storage, commercial HVAC, supermarket cold chain, and industrial process cooling.
Our MOQ is typically 1 unit for standard models. For OEM/ODM custom orders, the MOQ varies by product type and customization level. Please contact our sales team for specific requirements.
Standard in-stock models typically ship within 7-15 business days. Custom or OEM orders may require 30-45 days depending on specifications, quantity, and current production schedule.
Yes, we offer comprehensive OEM and ODM services including custom branding, private labeling, modified specifications, custom paint colors, and co-developed products tailored to your specific market requirements.
All our compressors come with a standard 24-month warranty from the date of shipment. Extended warranty options are available for bulk orders and strategic partners.
Our compressors support a wide range of refrigerants including R134a, R404A, R407C, R410A, R290 (propane), R717 (ammonia), and CO2 (R744). Specific compatibility depends on the compressor model and application. Our team can help you select the right configuration.
We accept T/T (bank transfer), L/C at sight, and for established clients, negotiated payment terms. A 30% deposit is typically required to start production, with the balance due before shipment.
Yes, we ship worldwide via sea freight, air freight, and express courier services. We have experience exporting to 50+ countries including the US, Mexico, Brazil, Germany, Turkey, Italy, South Korea, Poland, Canada, UAE, and Spain. We can handle FOB, CIF, and DDP shipping terms.
Absolutely. Our engineering team provides technical support including compressor selection, refrigeration system design assistance, performance calculations, and troubleshooting. We can also provide detailed datasheets, installation manuals, and CAD drawings upon request.
Our products carry CE, UL, and ISO 9001 certifications. Specific models may also have ETL, RoHS, and other regional certifications. Please inquire about certification requirements for your target market.
You can request a quote through our online inquiry form, by email, or via WhatsApp/phone. Please provide as much detail as possible including compressor type, capacity, refrigerant, voltage, application, and estimated quantity for a fast and accurate quote.
Yes, we stock a comprehensive range of genuine spare parts for all our compressor models including valve plates, piston rings, bearings, shaft seals, gaskets, and motors. Spare parts can be ordered alongside your compressor purchase or separately as needed.
Piston compressors use reciprocating pistons and are ideal for small-to-medium capacity, high-pressure applications. Screw compressors use rotating helical screws and offer high efficiency for medium-to-large capacity continuous operation. Scroll compressors use interleaving spirals and provide quiet, compact, and reliable operation for commercial refrigeration and HVAC. Our team can help you choose the best type for your application.
Yes, we offer compressors configured for various voltage and frequency standards including 220V/50Hz, 380V/50Hz, 440V/60Hz, 460V/60Hz, and 575V/60Hz, in both single-phase and three-phase configurations. Please specify your local electrical standards when requesting a quote.
Every compressor undergoes rigorous quality control including raw material inspection, in-process testing, performance testing, pressure testing, and final inspection before shipment. We maintain ISO 9001 quality management system and provide test reports with each shipment.
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